Exploring:
WhatsApp API Documentation
Tap here to view all topics

Types of Messages on WhatsApp API

This page provides an overview of how messages work on the WhatsApp Business API.

Chat icon
Transcript

Currently, we support sending two types of messages:

User-Initiated Messages

You can send responses to user-initiated messages. You may respond to user messages with any type of message within 24 hours from the time last customer message is received. This 24-hour period is known as the response window

Business-Initiated Messages

At any time, you can send business-initiated messages to customers who have opted-in. Throughout the documentation, these messages are also called notifications, message templates, or templated messages.

When sending business-initiated messages, you are required to use a pre-approved message template, which can be text-based, media-based, or interactive. Your template must fall under one of the following categories:

Types of Messages on WhatsApp API

Business-initiated messages must be transactional and promotional messages are not permitted.

Types of Messages on WhatsApp API

Still need help?

Could not find what you are looking for? Reach out to us and we will do our best to help you.
Contact support