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How to Set up the Review Bot

Learn how to set up your review bot flow.

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Zoko allows you to automatically collect ratings and reviews from your customers once the order is fulfilled. These reviews and ratings can then be exported and uploaded to your Shopify store.

​​In fact, more reviews will give you more conversions:
- Just one review can boost conversions by 10 percent
- At 100 reviews, your conversion rate could be boosted by as much as 37 percent
- At 200 reviews, this rate could rise by a shocking 44 percent

This article has been divided into 4 parts: 
1.  Understanding the structure of the flow.
2.  Enabling the default version of the flow.
3.  Customizing the flow to meet your needs.
4.  Understanding the Analytics of Review Flow.

1. UNDERSTANDING THE STRUCTURE OF THE FLOW

STRUCTURE OF THE FLOW

As shown in the diagram above, the review flow is triggered once the order shipment is confirmed and is divided into the follow parts:
(i)   A template message asking the customer to give a rating.
(ii)  A follow up message which is based on the rating given by the customer. This message also asks the customer to leave a review.
(iii) An exit message that is sent when the customer finishes the flow. A flow is considered finished either when the customer finishes all the steps in the flow or the time set in the flow runs out without a customer response.

At various points in the flow, there are time delays and input time that puts the flow on hold to either give the customer time to respond or to delay the next step in the flow.


2. ENABLING THE DEFAULT VERSION OF THE FLOW

To enable the default version of the review flow:

1. Go to Flows on the top bar.

Go to Flows on the top bar

2. Click on the New Workflow.

Click on the New Workflow

3. Select the Review Bot flow.

Select the Review Bot flow

4. Click on Enable Flow.

Click on Enable Flow

With this, the basic version of the flow has been enabled. You can see the steps and message in this flow by going to Edit Flow on the top.

3. CUSTOMISING THE FLOW

You can also customise various elements of this flow from the Edit Flow section:

1. You can modify the time delay before the next step by clicking on the clock icon here and setting a time of your choice. Since the trigger point for this flow is confirmation of order shipment, you need to take into account the time the order will take to be delivered to the customer.

CUSTOMISING THE FLOW

2. You can replace the initial message with any of your approved templates of the same message type. Once you select the template, you will have to fill the variables. (Refer to our article How to create a template to learn more about creating templates)

replace the initial message

3. You can edit the headers, body text and row titles for each of the 5 rows in the message by clicking on it and modifying the text like this.

edit the headers

4. You can edit the input time just like the delay time by clicking on the Input Time element and setting a time of your choice.

edit the input time

5. Finally, you can also edit all the exit messages by simply clicking on it and editing the text like this.

edit all the exit messages

Once you are done editing the flow,

1. Click on Save as Draft to save the changes.

Save as Draft

2. Close the Flow editor from here.

Close the Flow editor

3. Go to drafts and click on the flow you just saved.

drafts

4. Click on Enable and your customised flow is enabled.

Enable and your customised flow is enabled

5. You can also rename the flow from here. This is especially helpful to differentiate between different versions of the same flow.

rename the flow

4. UNDERSTANDING THE ANALYTICS OF THE REVIEW FLOW

UNDERSTANDING THE ANALYTICS OF THE REVIEW FLOW

The analytics of the Review flow gives you a complete report of the Review Flow with the following metrics: 

1.  The average rating along with the count of individual ratings. 
2.  ROI for the flow
3. Total number of ratings with reviews
4.  Total number of ratings.

You also have the complete list of reviews and ratings below. Select one or more ratings and the export button gets activated for you to export the selected ratings/reviews.

list of reviews and ratings

These reviews can then easily be uploaded on Shopify. Read our article on How to Import Reviews to your Shopify store to know more.


How to Set up the Review Bot

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