MedTel is democratizing wellness through a community-centric partnership approach and connect people with care teams via WhatsApp to help folks take better decisions for their health. MedTel works closely with government organizations, NGOs, health ministries, and public health agencies to support their national healthcare programs. They also provide population-level data insights to make smarter & faster public health decisions.
Challenges
WhatsApp is part of MedTel’s larger initiative to simplify and standardize healthcare system and help move the industry to real-time patient engagement, satisfaction, and healthier lifestyle
- A channel that enables powerful 2-way communication to customize and deliver preventive health plans digitally.
- Sent critical information and regular reminders, relevant health information to customers on their preferred channels.
- Customers do not want to download another app. They wanted to use something that was already on their phones.
Insights for better business decisions
Sending an email and waiting for a reply is so 2019! Today’s consumers demand a channel that works at their pace
“The way they did it was incredible, amazing and without fault. Flawless.”
Insights for better business decisions
Using the powerful features of the API to enable customers to select a wellness package and set up an appointment can be done on WhatsApp itself. This saves countless hours calling and scheduling appointments
Credibility of the Official Green Tick Mark
The green tick mark has undoubtedly been a shot in the arm for JodoPay. the sense of assurance and credibility projected by a business with a green tick mark is central to Jodo’s strategy of making WhatsApp a key channel for business.
Realtime delivery of reports as PDF on WhatsApp
What’s easier? Physically requiring a customer to come to clinic and collect their test results or simply whatsapping it as soon as its available? WhatsApp has brought MedTel closer to their goal of real-time patient engagement.
